FAQs

Order directly on our website at ketocake.com.my. Choose your cake, select your delivery date, add to cart and checkout. Payment via credit/debit card, FPX, or e-wallet.

Our cakes use allulose, a zero-glycaemic natural sweetener with no detectable sucrose, fructose, or glucose (lab-tested). However, please consult your doctor before consuming if you are managing a medical condition.

Yes, we offer B2B and bulk orders for corporate gifting, events, and cafe partners. Email hello@ketocake.com.my for pricing.

We deliver within the Klang Valley only, up to 40km from our shop in Taman Mayang Jaya, Petaling Jaya. We do not deliver to East Malaysia or internationally.

Same-day delivery: order before 2pm for same-day delivery. Next-day delivery: order by 12am for delivery the following business day.

Cakes are packed in a paper bag or insulated bag. Ice creams are packed with 1 piece of dry ice. Please refrigerate cakes and freeze ice creams immediately upon receipt.

Yes! Self-collection is available Tuesday to Saturday, 10:30am to 5:30pm at 37, Jalan SS 26/15, Taman Mayang Jaya, 47301 Petaling Jaya.

We deliver Tuesday to Saturday. We are closed on Sundays and Mondays.

We use allulose — a naturally occurring sugar found in small amounts in figs and raisins. It has near-zero calories and does not raise blood sugar. We also use inulin (a prebiotic fibre).

Our cakes are flour-free and use almond flour. However, they are produced in a facility that also handles wheat. We recommend caution if you have a severe gluten allergy.

Yes. All Keto Cake products contain eggs and dairy (cream, mascarpone). They are not suitable for vegans.

Consume within 3 days of delivery. Keep refrigerated at all times. Our cakes are meant to be eaten straight from the fridge.